Tools Used: Ps/Xd/Miro/Ae
User Experience Research
This was an individual project to add features to the already existing American Airlines, backing our decisions through conductive with research.
Step 1: Discovery through Research
Had 5 different interviews with frequent flyers and others that do not necessarily fly frequently
Customer Journey and User Flow:
Step 2: Designing Features
I created my wireframes and prototype in order to show how the app would function when traveling the gate will change and flyer would be able to change their seat and would update once seat has been selected